• To make drivers aware of how they can improve the company’s image.
  • To make drivers aware of how they can give customers a positive experience at the point of contact and provide drivers with the tools to deal with challenging/difficult customers.


By the end of the programme delegates will be aware of:

  • Common Customer Relations Issues
  • Identify Internal/External Customer Types
  • Behaviour to adopt to help enhance the image of the company
  • The commercial and financial effects of a dispute
  • Skills and Attitude
  • Customer Care Rules
  • Communication Skills
  • Assertiveness
  • Dealing with Difficult People
  • Dealing with Conflict
  • Handling aggressive or violent behaviour, threats and intimidation

Course details & dates

Course Length: 1 Day
Price: €120 incl. VAT per delegate
Venue: Hamrun